How to report a NotchStar bug
To report a NotchStar bug, email hello@notchstar.com with your macOS version, your Mac model, the NotchStar version and what you expected to happen. Add the steps that lead to the problem and what you saw instead. One developer reads the mail.
Gather the details
- macOS version: Apple menu, About This Mac.
- Mac model: shown in the same window. Say whether it has a notch and whether an external display is connected.
- NotchStar version: Settings, General, Version at the bottom. The current one is 1.0.5. If yours is older, try updating first.
- Which tool: for example Clipboard or Mirror.
- Steps: what you did, in order.
- Expected and actual: one line each.
A screenshot or a short screen recording helps. Do not send your license key unless asked, and remove private text from images.
Before you write
Check the notch does not open and a tool is blank. They cover the usual causes. Also try quitting and reopening NotchStar.
What to expect
You get a reply from the same address. Corrections to the site and feature requests go there too. For a refund within 7 days, see the refund page.
Privacy
NotchStar sends no crash reports. What reaches me is only what you write. Even the optional version info does not include logs. See what NotchStar sends. The clipboard feature page lists known limits that are not bugs.
