# How to report a NotchStar bug

> Email hello@notchstar.com with your macOS version, Mac model, the NotchStar version and what you expected. Short steps to repeat the problem help most.

Canonical: https://www.notchstar.com/help/report-a-notchstar-bug/
Last updated: 2026-11-04

Published 2026-11-04.

To report a NotchStar bug, email hello@notchstar.com with your macOS version, your Mac model, the NotchStar version and what you expected to happen. Add the steps that lead to the problem and what you saw instead. One developer reads the mail.

## Gather the details

1. **macOS version**: Apple menu, About This Mac.
2. **Mac model**: shown in the same window. Say whether it has a notch and whether an external display is connected.
3. **NotchStar version**: Settings, General, Version at the bottom. The current one is 1.0.5. If yours is older, try [updating](https://www.notchstar.com/help/update-notchstar/) first.
4. **Which tool**: for example Clipboard or Mirror.
5. **Steps**: what you did, in order.
6. **Expected and actual**: one line each.

A screenshot or a short screen recording helps. Do not send your license key unless asked, and remove private text from images.

## Before you write

Check [the notch does not open](https://www.notchstar.com/help/notchstar-notch-does-not-open/) and [a tool is blank](https://www.notchstar.com/help/notchstar-tool-blank/). They cover the usual causes. Also try quitting and reopening NotchStar.

## What to expect

You get a reply from the same address. Corrections to the site and feature requests go there too. For a refund within 7 days, see [the refund page](https://www.notchstar.com/help/notchstar-refund/).

## Privacy

NotchStar sends no crash reports. What reaches me is only what you write. Even the optional version info does not include logs. See [what NotchStar sends](https://www.notchstar.com/help/what-notchstar-sends/). The [clipboard feature](https://www.notchstar.com/features/clipboard/) page lists known limits that are not bugs.

## Quick answers.

### Does NotchStar send crash reports automatically?

No. Nothing is sent unless you email it.

## Keep reading.

- [Why the NotchStar notch does not open](https://www.notchstar.com/help/notchstar-notch-does-not-open/): If the notch does not open on hover, check the star in the menu bar, the Open notch setting, the screen it is on and whether it is pinned or stuck.
- [Why a NotchStar tool is blank or empty](https://www.notchstar.com/help/notchstar-tool-blank/): A blank NotchStar tool usually means a missing permission, nothing to show yet, a hidden tab or the trial prompt. Check each tool here.
- [How to update NotchStar](https://www.notchstar.com/help/update-notchstar/): NotchStar has no automatic updater today. Download the new disk image from this site and drag it over the old app. Your license and settings stay.
- [Clipboard history that lives in your notch](https://www.notchstar.com/features/clipboard/): Searchable clipboard history in the Mac notch: text, links, images and files. Skips password manager copies. Click any item to copy it again.

## More in Troubleshooting.

- [Why the NotchStar notch does not open](https://www.notchstar.com/help/notchstar-notch-does-not-open/): If the notch does not open on hover, check the star in the menu bar, the Open notch setting, the screen it is on and whether it is pinned or stuck.
- [Why a NotchStar tool is blank or empty](https://www.notchstar.com/help/notchstar-tool-blank/): A blank NotchStar tool usually means a missing permission, nothing to show yet, a hidden tab or the trial prompt. Check each tool here.
- [Why NotchStar is not showing the song that is playing](https://www.notchstar.com/help/notchstar-now-playing-not-showing/): If Now Playing is empty, start playback in Music or Spotify, check Automation and read the notes on apps that do not report to macOS.
- [Why the NotchStar star is missing from the menu bar](https://www.notchstar.com/help/notchstar-menu-bar-icon-missing/): The NotchStar star can hide behind the notch on a crowded menu bar. Free space, quit other icons or check that the app is running.