# What is a refund window?

> A refund window is the number of days after buying when you can ask for your money back. Learn how NotchStar's 7 day window works and how to ask.

Canonical: https://www.notchstar.com/glossary/refund-window/
Last updated: 2026-11-04

Published 2026-11-04.

A refund window is the number of days after a purchase during which you can ask for your money back. The seller sets it, so read it before you pay.

## Why it matters

A [free trial](https://www.notchstar.com/glossary/free-trial/) lets you test before paying. A refund window covers the case where you paid and then found the product did not suit you. A clear window, stated before you pay, tells you how long you have to decide.

## NotchStar's window

NotchStar has a 7 day refund window, the same length as the 7 day trial. To ask, write to hello@notchstar.com within 7 days of buying. Payments are handled by Dodo Payments, the [merchant of record](https://www.notchstar.com/glossary/merchant-of-record/).

## Limits

The pricing page says to write within 7 days of buying, so ask early. The [license key](https://www.notchstar.com/glossary/license-key/) is what the purchase gives you, and the refund text on the pricing page is the one that applies.

## Related

The price is a [one time purchase](https://www.notchstar.com/glossary/one-time-purchase/) of $4, up to three Macs. Prices as of 4 November 2026. See the [best one time purchase notch apps](https://www.notchstar.com/guides/best-one-time-purchase-mac-notch-apps/) for how others handle this.

## Keep reading.

- [What is a free trial?](https://www.notchstar.com/glossary/free-trial/): A free trial lets you use an app in full for a set time before you pay. Learn how NotchStar's 7 day trial starts, what ends it and what happens to your data.
- [What is a merchant of record?](https://www.notchstar.com/glossary/merchant-of-record/): A merchant of record is the company that legally sells to you and takes responsibility for the sale, including tax. See why NotchStar uses Dodo Payments.
- [What is a one time purchase?](https://www.notchstar.com/glossary/one-time-purchase/): A one time purchase means you pay once and keep the app, with no monthly fee. Learn how it differs from a subscription and what NotchStar's $4 covers.
- [What is a license key?](https://www.notchstar.com/glossary/license-key/): A license key is a code that proves you bought an app. Learn how NotchStar's key works, how many Macs it covers and what happens offline.

## More in Buying and licenses.

- [What is a license key?](https://www.notchstar.com/glossary/license-key/): A license key is a code that proves you bought an app. Learn how NotchStar's key works, how many Macs it covers and what happens offline.
- [What is a free trial?](https://www.notchstar.com/glossary/free-trial/): A free trial lets you use an app in full for a set time before you pay. Learn how NotchStar's 7 day trial starts, what ends it and what happens to your data.
- [What is a one time purchase?](https://www.notchstar.com/glossary/one-time-purchase/): A one time purchase means you pay once and keep the app, with no monthly fee. Learn how it differs from a subscription and what NotchStar's $4 covers.
- [What is a software subscription?](https://www.notchstar.com/glossary/subscription/): A subscription charges you on a repeating schedule, usually monthly or yearly, to keep using an app. Learn how it differs from paying once.
- [What is a merchant of record?](https://www.notchstar.com/glossary/merchant-of-record/): A merchant of record is the company that legally sells to you and takes responsibility for the sale, including tax. See why NotchStar uses Dodo Payments.